How to Find the Right Support Coordinator for APD Services & Avoid Setbacks

Why a Good Support Coordinator Matters

When Carlos was approved for APD services, he assumed everything would fall into place. However, his first support coordinator was unresponsive and didn’t advocate for his needs. It took switching coordinators to finally receive the right services.

The current state of affairs for consumers seeking support through the various Florida Medicaid Waivers is one of chronic underfunding and consistently overworked and undersupported staff. While most all service providers and family members of consumers have their gripes about APD, ourselves included, over time we have built a consistently positive and responsive relationship with the Agency. I cannot stress enough the significance of having an informed, attentive, and invested waiver support coordinator. A good support coordinator is essential for getting the most out of APD services.

What Does a Support Coordinator Do?

A support coordinator acts as your advocate and guide through APD services. They help:

• Develop an individualized support plan (ISP)

• Ensure you receive the right services (respite, personal care, therapy, etc.)

• Monitor services to ensure quality and effectiveness

• Navigate Medicaid waiver funding and renewals

How to Choose the Right Support Coordinator:

1. Check Credentials & Experience

• Ask about their experience working with your specific disability, if their existing client roster has members with similar care plans, as well as their experience with the specific services that you are requesting.

2. Look for Strong Communication Skills

• A good coordinator should be responsive, proactive, and easy to reach.

3. Ask for References

• Speak to other families, they’ve worked with to gauge their effectiveness.

• Speak to providers of services for their existing clients- group homes, assisted living facilities, adult day training facilities, etc. Oftentimes, providers have a different relationship with and awareness of the effectiveness of a support coordinator at delivering services for their clients and can guide you to those with more tact and skill.

4. Trust Your Instincts

• If a coordinator doesn’t seem invested in your needs, request a change through APD.

5. Ensure They Are Familiar with APD Services & Waiver Management

• Coordinators should fully understand the iBudget Waiver and be skilled at securing needed services.

• Ask about their experience submitting SANs requests--Significant Additional Needs Request

• Ask about their experience submitting MCM reviews--Medical Case Manager Review

Finding the right coordinator can make or break your APD experience. Don’t be afraid to advocate for the best support possible.